Cannot sign in

Start with the message on the screen. You can often fix the problem without creating another account.

Check your email and sign-in method

Use the email you registered with and remove accidental spaces when pasting it. If you previously used Google, use that method again when the Google option is available.

Check Caps Lock and your keyboard language if your password is rejected. Do not send your password to anyone for checking.

Your email is not verified

1. Open the inbox for the email you registered with.
2. Look for the MemorizeKit verification email, including in spam.
3. Open its verification link.
4. Sign in after verification succeeds.

If the link has expired, use the resend option shown on the page. Use the latest email and avoid repeated resend requests.

You forgot your password

1. Choose Forgot password? on the sign-in page.
2. Enter your account email and choose Send code.
3. Open the email and enter the verification code as instructed.
4. Enter a new password and choose Update password.
5. Sign in with the new password.

If the code expires, choose Send a new code and use the latest email.

You return to sign-in or see a connection error

Check your connection, reload the page, and try signing in again. If you use multiple accounts, check the email of the account you selected. When a session expires, sign in again before continuing your action.

If the error repeats, note the time, browser, and exact message. Do not include passwords, verification codes, or password-reset links in a problem report.

Check the account setup steps

Read create an account and sign in if this is your first visit.